Many users who start using their 1st web hosting account, or switch companies, normally have questions about how specific procedures are carried out or experience difficulties when setting up different things like emails, site settings, and so on. This is why, lots of providers have compiled documentation with the most popular questions and issues so as to help their customers get information quickly and easily. As a result, the customer service staff representatives can focus on actual issues that some customers may be experiencing, because the solution for the smaller things will be available on the Internet and customers will be able to tackle them without having to get in touch with the help desk staff. Having in-depth documentation is exceptionally important, especially for new clients without any experience, as the hosting service entails loads of features and many people can become confused about what action to take. A good information repository can both help you accomplish the things that you want and get to know how the hosting service works in general.
Extensive Online Documentation in Cloud Hosting
If you have purchased your very first cloud hosting account from our company or have transferred your website over to us, you will become used to our services and our custom-built Hepsia hosting Control Panel in no time due to the fact that we have compiled an extensive web-based knowledge base where you can find all the information that you will ever need – both general info with regards to the web hosting service as a whole and more concrete info about the different functions that you can use and the issues that you may encounter. The articles are available in two locations. The entire article list is accessible via the Control Panel’s Help section. You can access articles that are dedicated to the different features in each Control Panel section too. You can discover how to accomplish de facto everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles include detailed instructions, so you’ll never get lost due to an unclear text. Needless to say, if you face a more specific problem and you’re unable to find anything about it in our knowledge base, you can touch base with our client service team 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated hosting service, will allow you to access the thorough online support documentation that we’ve compiled for you. The articles themselves include generic information about our web hosting services, informational tutorials about the separate functions that you can make use of, as well as troubleshooting guidelines that can help you solve common problems that you could stumble upon. The topics that we have included cover virtually everything, from easy things such as how to host a new domain in your account, to more complex ones such as which SSH commands are allowed on the semi-dedicated servers. Articles that are dedicated to the features of a specific Control Panel section will always be available on the right-hand side of the page that you’re on, whereas the complete article collection is accessible through the all-encompassing Help section.