If you have ordered a web hosting package and you’ve got some enquiries connected to a specific function/feature, or in case you have come across a certain problem and you need assistance, you should be able to contact the respective customer service staff. All web hosts deploy a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, because of the fact that the fastest way to resolve a problem most often is to submit a ticket. This kind of communication renders the replies sent by both sides easy to track and enables the help desk support team representatives to escalate the problem in case, for instance, an admin has to become involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll have to use no less than two separate accounts to get in touch with the client service staff and to actually administer the hosting space. Incessantly logging in and out of different accounts might be a headache, not to mention the fact that it requires quite a bit of time for most hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst browsing through your website files or fine-tuning different settings. The ticketing system is being strictly monitored 24/7 by our customer service team members and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to get support. In contrast with other hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and ask for info with regards to any billing or technical problem. You can also see a number of informational articles, which will help you tackle the most commonly faced challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you would like to get in touch with our help desk staff, you’ll be able to post a trouble ticket straight from your Hepsia Control Panel instead of going through a totally different support platform like you will need to do with most web hosting companies on the market. Our integrated ticketing system will enable you to submit a new ticket without difficulties and to go through older tickets using a clever search filter. Additionally, you will be able to take a look at the applicable knowledge base articles that our system will present to you based on the problem category that you select for your new ticket. You can carry out all of these activities without leaving your Hepsia Control Panel at any time, which goes to say that in case you stumble upon any complication or have an inquiry, you can touch base with our technicians and resolve the particular problem in less than one hour through one single platform.