A live chat is a real-time way of communication between a website hosting company's support team and its clients. It is an efficient method to receive some info about the website hosting services or get some problem resolved because you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the reduced chance of errors any time you exchange data such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you are able to do something else while the agent investigates the issue in question. What's more, you can connect with a live chat room from any kind of computer that is connected to the web, avoiding the phone costs that you'll have to pay in case you're calling to a different country.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all cloud hosting that we offer and we are able to support you with almost everything in real time. If you don't have an account with our company yet, we can provide you with more information about the plans so as to help you to select the most appropriate plan. If you are an existing customer, we are able to assist you with any billing or general issue along with with lots of common technical problems, for example an email address setup in a desktop e-mail client. If you cannot give us a call for whatever reason or you are in a country where we do not have a local phone number, our live chat is the best way to contact us. Certainly, some situations require more time to investigate and test, therefore you will have to open a ticket to our technicians, but nonetheless, we're able to save you time and help you with many problems on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is accessible to all of our prospective and active customers. If you are searching for a new hosting account, you will be able to chat in real time to one of our agents and get more information about our Linux semi-dedicated hosting service so as to choose the best package for your web sites. If you already own an account with us, we can support you in a timely manner with general, billing and 1st level techissues. Even though in some cases you'll need to open a support ticket because there're situations that can't be resolved through a live chat, we will help you with lots of common jobs, like setting up an email account in an email client or redirecting one domain name to another one. Thus, you'll enjoy timely assistance and you will save a long time.