Should you ever face a problem with your site and be incapable of tackling it on your own, ask the respective web hosting company’s customer service staff to help you get the website back online. A timely solution would be best, but lots of hosting companies answer within 24 hours or even more, especially if you are dealing with a reseller. Even if the problem can be sorted out quickly, your website may not work properly or may not be reachable at all for a prolonged span of time, so you may lose prospective customers as it is pretty unlikely that anybody would go back to a site that’s broken. With that said, you should make certain not only that you can touch base with your hosting provider, but also that they can reply and help you in a timely fashion. If a web app update does not go as planned or if you delete something unintentionally, for instance, the site should be fixed quickly so as to prevent extended unavailability.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting come bundled with a sixty-minute response guarantee, which means that no matter what query or complication you may have, we’ll always be there to help you. The fact is, it seldom takes more than half an hour to get an issue solved or a query answered, and this is valid for both technical and pre-sales matters. Our customer care team representatives will be at your disposal 24-7, even on weekends and holidays, which goes to say that you’ll get prompt help anytime you need it. We realize exactly how valuable time can be, so by the time we respond to your e-mail or ticket, we will have explored the matter and, in case we haven’t worked out a solution, we will provide you with more information on what you need to do on your end, when the situation demands it. With our support service, you can be sure that there will be somebody to help you out immediately, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our extra-fast support service. You will receive a response to any support ticket opened via the web hosting Control Panel or email sent to our tech and client support staff in no more than sixty minutes. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes far less time to investigate and eliminate a problem. We’ll supply you with more information in case the solution involves something that should be done on your end. In case you touch base with us during official holidays or weekends, the response time will be absolutely the same and since our support team is available to you 24 hours a day, you’ll obtain instant help for virtually any billing, technical or general issue no matter what time it is.