Despite the fact that this is not the mainfactor in order to recognize a dependable cloud hosting provider from a bad one or a reseller from a real provider, being able to call and talk with a live person is an indicator that you are not dealing with a one-person company and that you'll be able to reach somebody if you're in need of help. The telephone support for web hosting services may range from general to dedicated, so the problems that can be resolved with a call vary based on the particular service provider. Generally, these issues are more basic and feature billing or 1st level technical issues since more complex problems usually require a support ticket where both you and the sysadmins can follow the proceedings with a particular situation. Still, the option to call your provider can save you lots of time and efforts for the numerous small things that may eventually appear when you manage your web hosting account.
Phone Support in Cloud Hosting
Because we have live telephone support 14 hours a day, you can contact us and speak with one of our customer support representatives to get more info about the cloud hosting that we provide and make sure that our servers match the system requirements for your web sites before you purchase anything. For your convenience, we now have telephone numbers on 3 continents so that you're able to call the one closer to you - in the USA, the UK or Australia. In case you're already an existing customer, you will be able to phone us about general and billing issues, and about some technical matters. If the problem is strictly technical or it needs longer time to investigate, you should go through our ticketing system, which will allow both you and our technical support crew to keep track of the information supplied by both sides.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs per day as a part of the support services for every single semi-dedicated server package that we provide. Due to the fact that some issues are more difficult and time-consuming, you'll need to open a ticket if you come across such a problem, but for all billing, general or minor tech issues you can always call us and we will assist you immediately to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your websites on our high-tech cloud platform or you are able to get any other general information about our semi-dedicated services. We now have local phone numbers in the U.S.A., the UK and Australia as well as a global number, which means that you can call the one which is closer to your location.