The accessibility to the customer and tech support that a cloud hosting company provides can tell you a lot for the services they supply as well. When you can use just e-mails or tickets, you have almost certainly found some reseller not the actual website hosting supplier. When this is the case, you may have to wait for a few days to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to contact the real hosting company for additional help. When the provider offers several means of communication with quick response time which are available at any time, they're most likely the top provider, not just a reseller. Therefore you'll get prompt assistance and quality support as they will have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally much better to be able to contact your web hosting company right away by using your preferred method of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance without delay, that's why our cloud hosting services feature 24/7 tech support along with various ways of communication. If you don't have an account yet, you can give us a call or take advantage of our live chat and speak with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up obtaining a service that you can't use. In case you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it requires additional investigation. Unlike the majority of providers out there, we reply to all of the tickets within the hour, so you won't need to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You will be able to test our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and general questions. Our agents can help you select the perfect package or supply you with info about our servers, to verify whether the system requirements for your web sites are met. If you're an existing customer, you also have the option to contact us through electronic mail or via our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We guarantee that when you employ these 2 ways of communication, you will get an answer within no more than an hour and that’s 24/7, including weekends and official holidays. If you've used the hosting services of other suppliers, even big ones, you can compare the response time due to the fact that it usually takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Servers
With our Linux VPS hosting service, you will not have to wait for more than 1 hour to get help for any type of issue that you may have with the server or the software which comes pre-installed with it. We warrant this short answer time for all the tickets which you open through your billing Control Panel or e-mail messages which you send to our tech support crew. Furthermore, we have local phone numbers in a couple of countries globally and a live chat service where we can assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so regardless what your question or issue is, there'll always be someone to assist you promptly. If you need help with third-party software, which you cannot set up or which gives you problems, you can take advantage of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get timely support in general, let alone when you run an entire server, that's why each and every dedicated server that we supply comes with 24/7 support with 1-hour answer time guarantee regardless of the issue. This service is free of cost for any type of issues with your server or the software that was installed by our admins during the setup, therefore you're able to contact us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing section or you can send an email, and the actual answer time for either of these rarely exceeds 30 mins since we have administrators available twenty-four hours a day. In case you require general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you can take advantage of our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to add to your server plan from your billing Control Panel.