Client Support Channels
A 1–Hour Response Guarantee
We provide a sixty–minute response guarantee for each trouble ticket or email that you submit to our help desk support team. We’ll speedily respond to all typical enquiries and forward right away the matter to our sysadmins if any further assistance is needed. If you order the Optional Admin Services package, we’ll carry out any of the included tasks at a time that has been agreed upon beforehand.
A Premium Customer Service
We will be at your disposal 24–7 to respond to any queries that you may have regarding our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need help handling server admin procedures, you can take advantage of our Optional Admin Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation services
A User–Friendly Help Section
Our Web Site Control Panel is preinstalled for each dedicated server. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. Most of the how–to articles in addition video versions that show all the tasks that you can carry out in a highly illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.