1 hour ticket response
We are specialized in supplying a rapid and appropriate reply to every customer support ticket sent by a client. Our skillful customer service technicians will examine your inquiry and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tech support tickets. In fact, the average technical support ticket response time has proven to be twenty minutes.
A Top–Class Support Service
Our help desk staff representatives have substantial experience in the cloud hosting market and are competent enough to supply a prompt solution to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the tech support ticket will be forwarded to a programmer or sysadmin for further assistance.
An Easy–to–Browse Help Section
Incorporated into the Web Site Control Panel is an easy–to–browse Help Center, which features different information sources. You can browse through a routinely updated knowledgebase featuring web hosting account administration articles and website administration articles, check out the instructional video tutorials or consult our F.A.Q. repository.