Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Reply Guarantee

  • Our group of technicians will try their best to answer to your service inquiries within about 1 hour. If, however, the situation you have experienced demands help from our Administrators’ =Department,= we are going to address the ticket to the technician in charge and will submit a note to tell you.

  • Top quality support service
  • Top–quality Technical Assistance Service

  • We deliver 24/7 customer help and support by using a ultra–fast ticketing platform included in your Control Panel. You can easily email us whenever you want about any of the packages that come pre–configured on the virtual server, which include the selected Linux OS, the server management panel and our custom created Web Site Control Panel.

  • Intuitive help center
  • An Informative Help Zone

  • Each section of the Web Site Control Panel that is provided cost–free with your VPS includes an integrated knowledge base. You can find an array of detailed how–to articles and a collection of step by step video classes that illustrate all the fundamental site managing jobs. You can find them by clicking on the Help or Video keys in the upper right corner of each Control Panel section.